Robotic process automation (RPA), artificial intelligence (AI) and other intelligent automation technologies are the driving force in what is being called the “Fourth Industrial Revolution.” In times of such great innovation and change, we’re seeing a lively discussion being spurred on around the future nature of work.
Recently, the Information Services Group (ISG) released a report on RPA titled, “ISG Automation Index: IT Automation Driving Productivity Up, Prices Down.” This report emphasizes that RPA “is the future of work,” not the end of it, capable of streamlining tedious tasks like data input, application processing and invoicing for large organizations in highly regulated industries. According to the report, RPA enables enterprises to execute business processes up to 10 times faster with an average of 37 percent fewer resources dedicated to that particular process, leading many corporations to redeploy employees to new, higher-value roles and tasks that are ultimately more enjoyable. The benefits of automation in the workplace speak for themselves – so where does the skepticism stem from?
At Blue Prism, we’ve seen how RPA allows our customers to spend their valuable time on innovative projects instead of monotonous work. Shop Direct automated a number of tasks that delivered 450,000 hours of work back to the business in a single year. Now, with RPA, those employees have been focused on more innovative tasks related to improving the company. Xchanging (a CSC company), achieved cost savings of 30 percent with Blue Prism RPA and increased output, and Telefónica O2 – the second-largest mobile telecommunications provider in the UK – built a digital workforce that paid for itself in the first year alone.
These examples emphasize how easy it is to achieve peak efficiency and cost savings benefits, without dramatically changing your organization with automation. Automation does more to achieve new business goals and open the door to opportunities, rather than limit them. RPA allows for IT components to work seamlessly, including on-premise and cloud infrastructure, all while improving capabilities like data governance and change management.
Robotic automation enables companies and employees to work smarter, not harder, and stay competitive by focusing on innovation instead of tedious tasks. If the benefits seem like what your business needs, use this research and the successes of our customers to make a case for your team. For more information, contact us today. And if you'll be at the ISG 2017 Automation Summit, make sure you stop by our panel discussions.